|
I don't understand the difference between the apps.
|
Albums is the most basic app; Private Albums and Stash offer progressively more features. You can see what features are available only in Private Albums or Stash here.
|
|
If I purchase all the Stash Free upgrades, do I have Stash Pro?
|
Effectively, yes.
|
|
What devices do Albums & Stash support?
|
Albums & Stash support the iPad, iPhone 3GS or later, and iPod touch 4th generation or later. Your device must be running iOS 5.0 or greater.
|
|
What image formats do Albums & Stash support?
|
All iOS-compatible image formats: JPEG, PNG, GIF, TIFF, BMP
|
|
What video formats do Albums & Stash support?
|
All iOS-compatible video formats: MOV, MP4, M4V, 3GP. Note that as of version 4.3, iOS no longer supports AMR-encoded videos. This means that many 3GP videos in particular are no longer playable.
|
|
What document formats do Albums & Stash support?
|
All document formats viewable in Safari. This includes PDF, Office files, iWork files, HTML, text, and more.
|
|
Help, I can't remember my password!
|
Your password is stored securely in your device's keychain and nowhere else. There is also no way to enter the account without the password. If you truly can't remember your password, your only recourse is to ignore the account, or delete the app from your device and re-download it. You won't be charged again, but you will lose your content. Apple's page on re-downloading apps is here.
|
|
How do I transfer files from my computer to Albums or Stash?
|
Stash integrates with both iTunes and Dropbox to transfer files from your computer. To use iTunes file transfers, connect your device to your computer (if it isn't already). In iTunes, highlight your device and navigate to the File Sharing section of the Apps tab. Select the icon for Albums or Stash. Use the Add button to add individual files or zip archives. Wait for the transfer to iTunes to complete. Finally, back in Albums or Stash, press the import button on the bottom toolbar and select "Import from iTunes". To transfer files wirelessly with Dropbox, put your files in the Apps/Albums Data or Apps/Stash Data directory in your Dropbox account. Then back in Albums or Stash, tap the import button on the bottom toolbar and select "Download from Dropbox".
|
|
How do I transfer files from Stash on my device to my computer?
|
Stash integrates with both iTunes and Dropbox to transfer files to your computer. First tap the Edit button in the upper right of any album. Select the files to export. Tap the export button on the bottom toolbar, and choose either "Export to iTunes" or "Send to Dropbox" from the menu that appears. To retrieve files exported to iTunes, connect your device to your computer (if it isn't already). In iTunes, highlight your device and navigate to the File Sharing section of the Apps tab. Select the icon for Albums or Stash. Save the exported folder containing your files using the provided controls. Feel free to delete the export folder from the iTunes list after saving. The app will retain its copies. You may also export individual items from the slideshow/document view.
|
|
Where are my account passwords stored?
|
Albums & Stash uses the device's keychain for completely secure password storage.
|
|
Is my content encrypted?
|
Albums & Stash use hardware encryption to secure your content. Hardware encryption is only active, however, when data protection is enabled on your device. See http://support.apple.com/kb/HT4175 for instructions on enabling data protection.
|
|
Why didn't Albums or Stash remember my place in a video?
|
Albums & Stash only remember your place in videos over 5 minutes long. Videos also reset to the beginning if you stop watching within 30 seconds of the beginning or end of the movie, the assumption being that you either decided not to watch it or ended it when you got to the closing credits. Finally, there are some movie formats that must always play from the beginning.
|
|
Sometimes when I tap and hold on an image or video in the browser, I'm not presented with an option to download it. Why not?
|
First, make sure you've waited until the web page has fully loaded before performing the tap and hold gesture. (Wait until the spinning progress indicator on the far right of the URL field turns into a small reload button.) If you still do not see a download option, it may be that the site is using frames or javascript. These are web site features that can prevent Stash from recognizing the tapped element.
|
|
Nothing happens when I tap certain links.
|
Try tapping the link after the page has fully loaded. If that doesn't work, the link may lead to a resource that the device does not support.
|
|
Why don't some videos allow me to copy them when I tap and hold on their thumbnails in the library or in slideshows?
|
The system clipboard limits copied content to approximately 8MB. If the video is too large, it will not fit on the clipboard.
|
|
Why doesn't Albums or Stash have feature X?
|
We are always looking for ways to improve our apps. Please contact us with any feature suggestions you may have.
|
